Most Frequent Questions and Answers
What time is check-in?
Check-In is at 4:00pm.
What time is check-out? Is late check-out available?
Noon is our standard check-out time.
Can I pay in cash?
Upon check in, we must have a valid credit card on file to authorize for the amount of your stay. At check out, you may pay in cash and the authorization on the credit card will be released according to the cardholder policy (usually 1-3 business days). We do not accept a cash deposit for the stay at check in.
Are animals allowed?
Pets are not allowed at the Upham Hotel. Certified Service Animals are allowed in compliance with the ADA act. A service animal is defined as a dog that has received specialized training to perform work or tasks that assist peoples with disabilities.
Is there a refrigerator in room?
Some, but not all of our rooms feature a refrigerator. If this is a priority to you, please be sure to list it under “Special Requests” and we will make every effort based on availability to assure you are assigned a room with a refrigerator.
Are additional beds available?
Unfortunately, we do not offer additional bedding options.
How much is parking?
We offer free parking on a first-come, first-served basis.
Do you have an elevator?
We have several buildings with staircases. None of them offer elevators. If you would like accommodations without stairs, please look for our ADA Accessible rooms or list such under “Special Requests” in the booking process so that we can be sure to assign you to a room accessible without the use of stairs.
Do all rooms face the garden?
Many, but not all of our rooms face the gardens. If this is a priority to you, please be sure to list it under “Special Requests” and we will make every effort based on availability to assure you are assigned to a room with a garden view.
Do you serve alcohol?
Our restaurant on-site, Louie’s serves beer and wine during their regular business hours.
How far are you from the beach?
We are just one mile from the beautiful Santa Barbara beaches.
How far are you from the airport?
The airport is a 20 minute drive away.
Do you offer airport transportation?
We have made a special arrangement with Yellow Cab for a $28 flat rate for trips between the Upham Hotel and Airport. (subject to change)
Do You Offer Breakfast?
We do not offer a breakfast.
